Shipping and Returns

What this policy covers

This policy covers products: games and goods bought from Rummy Depot online, and games bought in person at RummyWorks-produced events, including Rummy Club. One rule follows both channels. Where a channel genuinely cannot follow it, this policy states that channel's version of the same rule.

Event admission, private and corporate bookings, sponsorships, and memberships are not covered here. Admission and bookings follow the cancellation policy; sponsorships follow the sponsorship agreement; memberships follow the membership terms.

Returns (changed your mind)

If you change your mind about an unopened item, you may return it within 30 days of delivery for online orders, or within 30 days of purchase at a live event.

The item must be unopened with the shrink-wrap intact, complete, undamaged, and returned with proof of purchase. A played game cannot be resold as new, so opened items are not returnable for change of mind — but an opened item that arrived defective follows the product-issue track below, not this section.

To start a return, write to [email protected] with your order number (or the event, date, and receipt for an in-person purchase) and wait for the return authorization before sending anything back. You pay the return postage on a change-of-mind return. No restocking fee applies to delivered goods.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or wrong, write to [email protected] within 7 days of receiving it and include photos of the problem — photos resolve most cases without a return shipment.

RummyWorks replaces the item first where stock allows, and refunds where it does not. A defective item is never treated as final sale and never charged a restocking fee. RummyWorks pays the return postage when the error is ours.

A warranty question about a product that does not work as it should is handled under the same track; a store return window never shortens warranty remedies.

Shipping

Orders leave within 2 business days. Most orders arrive in 2 to 5 business days.

If a shipment will be late, RummyWorks tells you before the promised time runs out: the definite revised date (or that no date can yet be given, with the reason), your right to cancel for a full and prompt refund, and a cost-free way to cancel. Silence counts as consent only for a first delay of 30 days or less with a definite revised date; longer, indefinite, or second delays need your express consent, and without it the order is cancelled and refunded without asking.

RummyWorks may always cancel and refund instead.

Refund method and timing

Refunds for every return this policy covers go to the original payment method; store credit only if you choose it. Refunds are processed promptly once the return arrives — or, where no return shipment applies (a cancelled order, a delay opt-out), promptly once the cancellation vests: within 7 business days where a third-party credit is involved, and within 30 days outer.

Refunds on discounted purchases return what was actually paid.

This policy offers no exchange-for-a-different-item program: to swap items, return one and buy the other.

If a product may be unsafe

If you believe a product is unsafe, stop: do not use it, and write to [email protected] with the product name, where and when you got it, and what happened. A safety report is never handled as an ordinary return. RummyWorks pulls the item from sale and escalates the report.

Questions and contact

Write to [email protected] for anything in this policy. RummyWorks answers return requests within 2 business days.

Changes to this policy

RummyWorks may update this policy. Every published version carries a version identifier and the dates it is in force, and a return is handled under the version in force when the purchase was made. Superseded versions are kept on record.